Return Policy

Effective Date.

At [Ali'sBrand], we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to help you with returns, exchanges, or refunds in accordance with our return policy.

Please review our policy below for detailed instructions on how to return items.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within [7] days from the date of delivery.
  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.

2. Non-Returnable Items

Some items are non-returnable for hygiene or safety reasons. These include, but are not limited to:

  • [Example: Cosmetics, personal care items, underwear, or swimwear]
  • [Example: Custom-made, personalized, or final sale items]

If an item is non-returnable, it will be clearly indicated on the product page during checkout.

3. How to Return an Item

To return an item, follow these simple steps:

  1. Contact Us:
    Before returning any item, please contact our customer service team at [sajjadaliygv@gmail.com] or [03151368773] with your order number and the reason for the return.

  2. Receive a Return Authorization:
    We will provide you with a Return Authorization (RA) number and instructions on how to return the item. Please do not send your item back without obtaining an RA number, as we cannot process returns without it.

  3. Pack the Item:
    Pack the item securely in its original packaging, along with any accessories, instructions, or documentation that came with the product. Make sure the item is in its original, unused condition.

  4. Return Shipping:

    • You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items).
    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  5. Refunds or Exchanges:
    Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange request. If approved, your refund will be processed to the original payment method within [X] business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [2] days of receiving the product. We will guide you through the process for returning the item and arranging a replacement or full refund.

To ensure a smooth process, please provide clear photos of the damage or defect along with your order number when contacting us.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [sajjadaliygv@gmail.com] to initiate the exchange. If an exchange is approved, we will provide instructions on how to return the original item. Please note that exchange requests are subject to stock availability.

6. Refunds

Refunds will be issued once we have received and processed your return. The refund will be credited to your original payment method. If you used a credit or debit card, it may take a few days for the refund to appear on your account due to processing times by your payment provider.

Please note:

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
  • If you received free shipping on your original order and the returned items bring your order total below the minimum threshold for free shipping, the shipping costs will be deducted from your refund.

7. Late or Missing Refunds

If you haven't received your refund after the processing period, please first check with your bank or payment provider. If there is no issue there, please contact us at (sajjkadaliygv@gmail.com so we can investigate further.

8. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team at:

  • Email: [sajjadygv@gmail.com]
  • Phone: (03151368773)